We know buffering is very frustrating. OFF Leash TV strives to keep its servers running at peak performance so you never experience buffering or freezing. With that being said, most of the time, buffering is caused by a faulty setup or connection. No worries though! We will help you narrow down the issue and hopefully put an end to your buffering.
It’s important to note that if you are only experiencing buffering on most channels, the issue is most likely resolved with one of the tips below.
We suggests a speed of 15 Mbps or higher to stream smoothly. Test your internet speed at fast.com (click here) to ensure you’re getting sufficient speeds. It is important to test your speeds from the device with the issue.
If too many devices are connected to your WiFi, they may be using up the majority of your internet speeds. Check your connected devices and see if there are any devices that are running/using resources that can be shut down. Ensure that your streaming device is within close enough range to receive a good signal.
One of the most important deciding factors of buffering is the actual device that you are streaming on. Older android boxes do not have enough storage or memory to run newer apps smoothly. Your device may also have background apps consuming memory, causing buffering. If you are on an older box or Amazon device consider upgrading your device.
One of the more common reasons for buffering/freezing is internet provider throttling. What is ISP throttling? This is when your internet provider intentionally slows down or even blocks streaming services. This can easily be solved by making sure IP Vanish is running on your device. You may also need to disconnect IPVanish and reconnect so it moves you to a new server. We find that putting IPVanish on New York, Dallas and Canada give the best results.
Sometimes, the issue could be solved by a simple reboot to clear out all the caches. Unplug your streaming device from the outlet, your router/modem as well, and wait for a few minutes. Plug them back in and try again.
Other General Tips
Below are some helpful suggested tips and applications you can try. Some methods may work but you could still be in need of upgrading your services if buffering issues persist.
- Reboot streaming device and/or router
- A hardwired Ethernet connected device will provide the best results vs wifi.
- Make sure you have not loaded any extra apps or games onto your device.
- Does buffering only occur on 1080 streams or HD? If so, then look into upgrading your internet service or streaming lower quality.
- If the problem is on most or all channels then it is somewhere on your end. Please read this page fully to help diagnose your situation.
**We do also Ship to Canada as well, and a $25 Flat Rate is charged for Shipping. Canadian Shipments will be handled via USPS Priority Mail International. Sorry we do not Ship International.